At GioielloLiquido.gr, we aim to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, our return policy is here to assist you.

1. Conditions for Returns

You can return a product under the following conditions:

  • The product is unused, unopened, and in its original packaging.
  • The return request is made within 14 days of receiving the product.
  • Proof of purchase (e.g., order confirmation email, receipt) is provided.

2. Non-Returnable Items

The following products cannot be returned:

  • Items that have been opened or used.
  • Products not in their original packaging.
  • Custom-made or personalized items.

3. Return Process

Step 1: Contact Us

Step 2: Prepare Your Package

  • Securely pack the product in its original packaging to prevent damage during transit.

Step 3: Ship the Product

  • Send the product to the address provided by our customer service team. The shipping cost for the return is the responsibility of the customer unless the product is faulty or incorrect.

Step 4: Refund or Exchange

  • Once we receive and inspect the returned product, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method.

4. Faulty or Incorrect Products

If you receive a damaged or incorrect product, please contact us immediately:

  • We will arrange a replacement or full refund, including return shipping costs.
  • Notify us within 48 hours of receiving the product for quick resolution.

5. Important Notes

  • Returns that do not meet the conditions outlined above may be declined.
  • Keep the shipping receipt for proof of return in case of delivery issues.

Contact Us

For any questions or assistance with returns, feel free to contact us:

We’re here to help ensure your shopping experience is seamless and enjoyable!

Gioielloliquido.gr

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