Welcome to our FAQ section! Here, you’ll find answers to common questions about our products, orders, and services. If you have any additional questions, feel free to contact us.
1. Orders and Payments
Q: How can I place an order?
A: You can place an order directly through our website by selecting your desired products and proceeding to checkout.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure online payment methods.
Q: Can I cancel or modify my order?
A: If your order hasn’t been processed or shipped, you can contact us to cancel or make changes.
2. Shipping and Delivery
Q: How long does shipping take?
A: Delivery times vary depending on your location. Typically, orders are delivered within 3-7 business days.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times will vary based on your location.
Q: How can I track my order?
A: Once your order has been shipped, you’ll receive a tracking number via email.
3. Products and Ingredients
Q: Are your products suitable for sensitive skin?
A: Yes, our products are dermatologically tested and formulated to be gentle, even on sensitive skin.
Q: Are your products cruelty-free?
A: Absolutely! We are committed to cruelty-free practices and do not test on animals.
Q: Do your products contain natural ingredients?
A: Yes, we use high-quality natural and scientifically tested ingredients in all our formulations.
4. Returns and Refunds
Q: What is your return policy?
A: You can return unused and unopened products within 14 days of delivery. Please contact us for return instructions.
Q: How will I receive my refund?
A: Refunds are processed through the original payment method within 7-10 business days after we receive the returned item.
5. Account and Newsletter
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save preferences.
Q: How can I subscribe or unsubscribe from the newsletter?
A: You can subscribe during checkout or through our homepage. To unsubscribe, click the link at the bottom of any newsletter email.
6. Contact Us
Q: How can I contact customer support?
A: You can reach us via:
- Email: roberto.darco@gioielloliquido.com
- Phone: +44 07872425428
Q: What are your customer support hours?
A: Our team is available Monday to Friday, 9:00 AM to 6:00 PM (GMT).
If your question isn’t listed here, don’t hesitate to reach out—we’re happy to help!
